As featured in…

JOURNALISM.CO.UK

Podcast: The changing relationship between news organisations and their audiences (March 2018)

Inside the FT's approach to online comments and audience participation (May 2017)

'Directing our lens at the room': How the FT uses comments and reader call-outs to engage with the audience (November 2016)

DIGIDAY

Publishers involve readers in the reporting process (May 2018)

The Financial Times: Readers who comment are 7 times more engaged (March 2017)

Why the Financial Times still believes in comment sections (May 2016)

THE FINANCIAL TIMES

Podcast discussion: How much should journalists engage with readers? (December 2016)