2016 - Present
I run on-site reader participation on FT.com as a member of the Audience Engagement team.
I oversee a team of comment moderators to ensure that our reader discussion on-site is insightful, civil, and thought-provoking.
I work with desks across the FT's newsroom to develop community-led journalism, and work our readers' insight and experiences into the reporting process.
I collaborate with all sides of the business - editorial, product, marketing, comms, customer research, analytics, etc - to research and promote the value of our comments and other user-generated content to our subscribers, to our journalists, and to the business.